Terms of Purchase

1. Introduction
Welcome to Hercules Crane and Lifting Supplies ("we," "our," or "us"). These Terms of Purchase ("Terms") govern your purchase of products or services through our website. By placing an order with us, you agree to comply with and be bound by these Terms. If you do not agree with these Terms, please do not make a purchase on our website.

2. Product Information
We make every effort to provide accurate and up-to-date product information on our website. However, we do not guarantee the accuracy, completeness, or reliability of any product descriptions, prices, images, or specifications. Product availability may vary, and we reserve the right to change or update product information at any time without prior notice.

3. Placing an Order
3.1 Order Confirmation
When you place an order on our website, you will receive an email notification of order submission. This email serves as an acknowledgement that we have received your order, but does not constitute acceptance of your order. We reserve the right to accept or decline your order at our sole discretion.
3.2 Pricing
Product prices are listed in CAD. We reserve the right to change product prices at any time without prior notice. Such changes will not affect the prices of products already purchased and paid for.
3.3 Payment
Payment for your order will be processed securely through our payment service provider. By placing an order, you authorize us and our payment service provider to charge your selected payment method for the total amount of your order, including applicable taxes and shipping fees.

4. Shipping and Pick Up
4.1 Shipping Fees
Shipping fees are calculated based on your location and the weight of your order.
4.2 Estimated Delivery Time
Estimated delivery times are provided for your convenience but are not guaranteed. Actual delivery times may vary based on factors beyond our control, such as shipping carrier delays, customs processing, and your location.
4.3 Shipping to Approved Customers Only
We only ship orders to approved Hercules Crane and Lifting Supplies customers. Customers who are not approved for shipping must pick up their order in one of our branches. If you wish to become an approved shipping customer, please contact us.

5. Returns and Refunds
5.1 Eligibility for Returns and Exchanges
We do not accept returns or exchanges.
5.2 Eligibility for Refunds
We do not issue refunds.

6. Price Disclaimer

6.1 The display of a product or service with a price of $0 on this website is a technical error or glitch and should not be considered an offer to sell or a legally binding agreement. Hercules Crane and Lifting Supplies reserves the right to correct such errors and is not responsible for selling items for no consideration. In such cases, we will make every reasonable effort to rectify the error, and we apologize for any inconvenience it may cause. Please contact our customer support for further assistance.

7. Contact Information
If you have any questions or concerns about our Return and Refund Policy, please contact us.

8. Changes to This Policy
We reserve the right to modify or update this Return and Refund Policy at any time. Any changes will be posted on this page with the updated date. We encourage you to review this policy periodically

9. Contact
If you have any questions or concerns about these Terms of Purchase, your order, or any other matter related to our website, please contact us.

10. Changes to These Terms
We reserve the right to modify or update these Terms of Purchase at any time. Any changes will be posted on this page. We encourage you to review these Terms periodically.